Choosing a Repair Facility
Expert Advice on Choosing a Repair Facility for Your Car or Truck.
We know you have a choice of auto mechanics and we pride ourselves on being competitive. When you check out the competition, you may want to look for the following things to ensure peace of mind:
- ASE Certified Master Technicians
Technicians can be tested and certified by the ASE for various aspects of repair, such as brakes, engine repairs, tune-ups, steering and suspension, etc. After passing tests in a minimum of eight types of repair, the technician achieves Master Technician status. In order to keep current, the technician is tested and re-certified every four years. The effort to become ASE-certified proves a dedication to excellence, and ASE Technicians continue to seek out the training needed to keep current with rapidly changing auto technology. - Code of Ethics
A code of ethics should be subscribed to, posted and followed. Displaying this code will show the facility’s willingness to promote good will between the public and the automotive industry. The Automotive Service Association provides ethical guidelines, which good facilities meet or exceed. - Maintenance Schedule
A quality repair facility should provide a systematic program to increase both the life and resale value of your vehicle. - Peek into the work area
If you ask, the shop should allow you to peek into the work area. Look for clean, well-organized equipment, good lighting and spare parts. - Communications
A professional facility will pride itself on their communications. They will have an informative website, will have clearly posted prices, contact information, service practices, and advice. When you contact the facility they will take the time to make sure your questions are answered. - Service Guarantee
Ask for a copy of the facility’s repair warranty. Your rights and obligations should be clearly outlined.
The Bottom Line is to Trust Your Feelings
Take a few moments at a repair facility to ensure that you feel comfortable bringing your business to that shop. Even if the shop can perform adequate repairs, you still need to communicate with your mechanic on personal level, so trusting his honesty and experience helps you make the best decisions based on the advice he gives you.